Icon's engineers have developed voice application software which has been deployed worldwide. ICON has developed customized applications for several vertical industries including: education, airlines, government, broadcasting, utilities and health care. 

ICON’s background and experienced engineering staff have designed along with Alcatel Lucent one of the most advanced hosted unified collaboration platforms in the industry.  The OTOC, Open Touch Office Cloud, hosted platform supports from a basic telephony user to the industry’s most advanced multi-media user capable of utilizing video and social media.

“Powered by Alcatel-Lucent”

The cloud hosted solution has been developed by Alcatel-Lucent.  Alcatel-Lucent is a worldwide leader in both voice and data networks.  Because their product expertise includes both voice and data they are able to engineer solutions which are “best of class” in enabling voice of IP networks.   Through their Bell Labs engineering group they have developed very specialized software which enable and enhance multi-media communications over wide area networks.  Of course, Alcatel-Lucent is well known for engineering “carrier grade” infrastructure such as the 3G and 4G LTE wireless solutions and the core and edge infrastructure supporting fiber optic services such as Verizon’s FIOS and ATT U-Verse.